Standard Operating Procedures

Each year CWA reviews, adopts and updates, as needed, a document that governs the handling of paddy rice movement and quality settlements. This document is referred as CWA’s Standard Operating Procedures, or SOP. 

The SOP describes requirements and practices in a number of areas including: quality and grades of rice deliveries; mill and warehouse practices; use of mineral oil; shipping contamination; glass policy; scheduling and reporting of shipment of paddy rice to mill; and quality settlements. The document also lays out rules for an appeals process and arbitration.

This SOP is considered an important indication of a businesses’ integrity. Members are asked to agree to abide by the SOP by signing this document and submitting it to the CWA. A list of current signatories is provided.